OUR COMMITMENT TO OUR GUESTS IN THE TIMES OF THE CORONAVIRUS EMERGENCY (COVID-19)

As usual, the health and safety of our guests and team members are our top priorities. We are doing all we can to ensure your safety on the go and offer you maximum flexibility in the ever-changing circumstances of the new coronavirus pandemic (COVID-19).

The first national protocol called “Safe Hospitality” has been developed – measures to prevent the spread of the Sars-Covid 19 virus in tourist accommodation facilities. – Last update – 27/04/2020

The “Crisis Team” of the Cala di Volpe Village is currently studying the national protocol of Safe Hospitality, approved by the Task force composed of Italian and foreign entrepreneurs and managers, Confindustria Alberghi, Federalberghi, Assohotel, with the help of consultants in the field of hygiene and safety, of the Italian Red Cross and under the supervision of an expert in infectious diseases of the Department of Medical and Surgical Sciences, Alma mater studiorum University of Bologna, Operating Units of Infectious Diseases Polyclinic of S. Orsola-Bologna, Prof. Pierluigi Viale. Therefore the internal protocol will be integrated by all the measures provided by the national protocol “Safe Hospitality”, in order to ensure the protection of the safety of customers and staff, in addition to the quality of the service.

The work of the Specialized Team continues on the safety procedures, which must be adopted to guarantee the safety of guests and employees – Last Update – 20/04/2020

In addition to staff training, investments made in safety devices and machinery useful for sanitizing environments, identification of a “Crisis Team”, preparation of an Action Plan with all emergency procedures and management changes to guarantee safety and maximum possible comfort, fast check-in and check-out proposals are currently under consideration to speed up procedures and avoid gatherings.

New booking and cancellation policies for the 2020 season – Last Update – 20/04/2020

To confirm the reservation, it is enough a valid credit card until beyond the date of stay or make a bank transfer equal to 15% of the entire stay.
The cancellation clauses are as follows:
Up to seven days before arrival, the possibility of reusing the entire deposit is granted by issuing a voucher that can also be transferred to third parties.

Over the seven days before arrival, the possibility of reusing the deposit is always granted, by issuing a voucher with the same validity but in this case 10% of the deposit is reduced as a penalty.

The voucher will be valid for stays until 24.10.2021.

We will continue to update this page with the latest information on travel safety and booking flexibility.

Travel Flexibility – Last Updated – 23.03.2020

In light of the extraordinary conditions connected to the spread of the Covid-19 virus and the current impact it is having on our territory, in compliance with the provisions of the law decree 2 March 2020 n.9, for subjects unable to use their stay due to of Covid 19 and related provisions, a voucher will be issued for the same amount of the deposit paid to be used during the 2020 season; extended use also for 2021, just to thank the trust that the Cala di Volpe Village has always enjoyed from its guests.

Health and Hygiene – Last Update 18.03.2020

It is imperative to communicate the commitment and responsibility with which work is being carried out for the containment of Covid-19. In this regard, a specialized team has been activated which has activated rigid and designed protocols for the protection of guests and employees, protocols that also provide for accurate sanitisation of all places within the Village.